CUSTOMER SERVICE
Placing Orders
- Browse through our fine collection of mosaic and clay item(s),
when you see an item you like simply click the
'Buy Now' Button, and then choose the quantity you
want to purchase. To remove item(s) from your
cart simply change the quantity to zero.
- Continue shopping or go to checkout.
Just enter your credit card information using
secure 2Checkout service. You will receive a confirmation
email of your order, and then you will receive
an email from us with shipment tracking number
once your order is shipped.
* Please note that clients will be notified once
an order is placed whether the item(s) is available
in stock and ready for shipment, if not then allow
at least (9-18) days for production since all
of our products are handmade and takes time to
be produced.
Customized item(s)
Clients
are welcomed to customize their items by specifying
preferred color patterns, designs and sizes. Please
fill in the Online Form specifying the item(s) code number from our Shop
Online page, with a description of the customization
you would like to apply to the specific item(s).
An email will be sent within 48 hours stating
the required time to custom make your product
along with any further instructions on processing
your order and payment.
Wholesale Orders
If
you are a retailer and are interested in establishing
a dealership, please email us for more information.
International Shipping
Mufida
Art Mosaic ships its products to most countries
worldwide. Once your order is shipped you will
receive an email with shipment tracking number
using Aramex shipping & freight services.
Please note that the recipient is responsible
for any taxes and duties (if applicable).
For large order quantities it is more affordable
to ship using freight. Please contact us for more
information if you are interested in importing
large orders.
Questions regarding international shipments should
be directed to info@martmosaic.com
Packaging
We
provide packaging free of charge for all our customers.
Every item is individually wrapped with air bags
or special wrapping material depending on the
item category and placed in boxes according to
client's requirements. The entire shipment is
double boxed. On the day that your purchase is
shipped, you will be emailed the shipping details
and a tracking number.
Samples
Please
email us to request samples and we will reply
with a simple procedure to get samples quickly
through Priority Mail.
Affiliate Program
Mufida
Art Mosaic offers a new affiliate program, which
is designed for minimal effort on your part. We
will undertake all the order processing, customer
enquires, transactions, shipping and ensure deliveries
are made on time. All we ask you to do is market
the site in any way you see suitable.
Benefits
Include: 15% commission on ALL orders.
Questions?
For
any enquiries and questions please email us at info@martmosaic.com
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