CUSTOMER SERVICE

Placing Orders

- Browse through our fine collection of mosaic and clay item(s), when you see an item you like simply click the 'Buy Now' Button, and then choose the quantity you want to purchase. To remove item(s) from your cart simply change the quantity to zero.

- Continue shopping or go to checkout. Just enter your credit card information using secure 2Checkout service. You will receive a confirmation email of your order, and then you will receive an email from us with shipment tracking number once your order is shipped.

* Please note that clients will be notified once an order is placed whether the item(s) is available in stock and ready for shipment, if not then allow at least (9-18) days for production since all of our products are handmade and takes time to be produced.

Customized item(s)

Clients are welcomed to customize their items by specifying preferred color patterns, designs and sizes. Please fill in the Online Form specifying the item(s) code number from our Shop Online page, with a description of the customization you would like to apply to the specific item(s).

An email will be sent within 48 hours stating the required time to custom make your product along with any further instructions on processing your order and payment.

Wholesale Orders

If you are a retailer and are interested in establishing a dealership, please email us for more information.

International Shipping

Mufida Art Mosaic ships its products to most countries worldwide. Once your order is shipped you will receive an email with shipment tracking number using Aramex shipping & freight services. Please note that the recipient is responsible for any taxes and duties (if applicable).

For large order quantities it is more affordable to ship using freight. Please contact us for more information if you are interested in importing large orders.

Questions regarding international shipments should be directed to info@martmosaic.com 

Packaging

We provide packaging free of charge for all our customers. Every item is individually wrapped with air bags or special wrapping material depending on the item category and placed in boxes according to client's requirements. The entire shipment is double boxed. On the day that your purchase is shipped, you will be emailed the shipping details and a tracking number.

Samples

Please email us to request samples and we will reply with a simple procedure to get samples quickly through Priority Mail.

Affiliate Program

Mufida Art Mosaic offers a new affiliate program, which is designed for minimal effort on your part. We will undertake all the order processing, customer enquires, transactions, shipping and ensure deliveries are made on time. All we ask you to do is market the site in any way you see suitable.

Benefits Include: 15% commission on ALL orders.

Questions?

For any enquiries and questions please email us at info@martmosaic.com